Thursday, October 16, 2008

Jet Blue Rant

Husband and I are going on a cruise in January. We are wicked excited about it! We leave and return from Puetro Rico. I booked our flights to San Juan weeks ago on Jet Blue. Today I get this email from Jet Blue saying that the times for our return flight have been changed. We are now leaving 3.5 hours later than the originally booked flight and we get into Syracuse 3.5 hours later than the original flight plan. I called Jet Blue and spoke to a rep. All she could tell me was that because the airlines are going through a difficult time, they have had to make adjustments. Then she says "Is this time going to work for you?" (Ummm....do we have a choice?) I told her that the times weren't going to work for us and asked if we could get a refund. She said that they couldn't issue a refund because the change was less than a 4 hour difference. The best they can do is waive the cancellation fee and give us a credit. I don't want a credit! I want a refund!
Here's my complaint: If we are paying money to fly on an airline, we should get the flight we booked! We booked that specific flight because it worked with our schedule! This is completely bogus and I am MAD! I paid for a certain flight and I want that flight! How can they just change the times? First the cost of the flight is out of control, then they charge you to check bags, then they charge you for food and drinks, and now they change the time of the flight willy-nilly? You know what Jet Blue, those times do not work for us! We want our original flight back. You know, the one WE PAID FOR!

5 comments:

iemily said...

Time for a complaint letter....I'm telling ya....if you make enough of a stink, they will probably give you a free flight or something...

SongbirdMama said...

That sucks girl. I'd be writing a letter too. We flew Delta this summer (the kids and I) and it was fabulous. Food and drink were still free and both of our flights each way left on time and arrived ar our destinations early.

Travis and Mardi said...

That sucks. They just want to force you to fly with them by giving you a credit instead of a refund. I've never heard of Jet Blue. Are they quite a small carrier? They might give in if you keep at it longer. You're still going on the cruise though, right? Just with a different airline, preferably?

Natalie said...

i hate to say it chelle, but it's 3 1/2 hours. is it really that big a deal? do you have a very important appointment at home the moment you get home. just enjoy think of it as a small extention on your holiday. there are bigger battles to fight. (like when they totally cancel the flight and you are stuck in some airport for 3 days)

Michelle said...

We won't get back until midnight and then it's an hour drive home AFTER we get off the plane and get our luggage. And Ryan has to work the next day!