Husband and I are going on a cruise in January. We are wicked excited about it! We leave and return from Puetro Rico. I booked our flights to San Juan weeks ago on Jet Blue. Today I get this email from Jet Blue saying that the times for our return flight have been changed. We are now leaving 3.5 hours later than the originally booked flight and we get into Syracuse 3.5 hours later than the original flight plan. I called Jet Blue and spoke to a rep. All she could tell me was that because the airlines are going through a difficult time, they have had to make adjustments. Then she says "Is this time going to work for you?" (Ummm....do we have a choice?) I told her that the times weren't going to work for us and asked if we could get a refund. She said that they couldn't issue a refund because the change was less than a 4 hour difference. The best they can do is waive the cancellation fee and give us a credit. I don't want a credit! I want a refund!
Here's my complaint: If we are paying money to fly on an airline, we should get the flight we booked! We booked that specific flight because it worked with our schedule! This is completely bogus and I am MAD! I paid for a certain flight and I want that flight! How can they just change the times? First the cost of the flight is out of control, then they charge you to check bags, then they charge you for food and drinks, and now they change the time of the flight willy-nilly? You know what Jet Blue, those times do not work for us! We want our original flight back. You know, the one WE PAID FOR!